Overview: How to Create a "User Level Email Filter" in cPanel
This guide explains How to Create a "User Level Email Filter" in cPanel step‑by‑step and why it matters for security, uptime, and performance. It’s written for small and medium businesses that rely on Blackhawk MSP for proactive, managed IT support in the Bay Area and beyond.
- ✅ Clear, actionable steps
- ✅ Best‑practice notes from our MSP engineers
- ✅ Links to related services and help
Tip: If you’re short on time, contact us — we’ll handle this for you and verify everything is working.
It is hard to stop spam email entirely but you can filter it, discard it, deliver it to the selected folder, etc.
How to Create a User Level Email Filter?
1. Log in to your cPanel account.
2. In the Email section, click on Email Filters.
3. Under Filters by Users, you can see all existing email accounts. Click on Manage Filters next to the appropriate one. 
4. Click on Create a New Filter.
5. Enter a name for the filter in the Filter Name input box.
6. You can filter email with many options in the filter rules. If you want to deal with an email containing a word such as Lottery or other words, select Body in the first list box and select Contains in the second one.
7. From the Actions drop-down menu, select Discard Message.
8. Now click on Create.
Your user level email filter is now set up in cPanel and will help keep your inbox clean.
Video tutorial temporarily unavailable while we refresh links. If you need more help, please call us at 1-925-218-4000.
Need help? Blackhawk MSP can do this for you, verify success, and document the change. Call 1‑925‑218‑4000 or open a ticket.
