Overview: How to Add an MX Record in cPanel
This guide explains How to Add an MX Record in cPanel step‑by‑step and why it matters for security, uptime, and performance. It’s written for small and medium businesses that rely on Blackhawk MSP for proactive, managed IT support in the Bay Area and beyond.
- ✅ Clear, actionable steps
- ✅ Best‑practice notes from our MSP engineers
- ✅ Links to related services and help
Tip: If you’re short on time, contact us — we’ll handle this for you and verify everything is working.
A mail exchanger record (MX record) is a record in the Domain Name System that specifies a mail server responsible for accepting email messages. You can add an MX Record using the cPanel's Zone Editor option.
1. Log in to your cPanel account.
2. In the Domains section, click on Zone Editor.
3. Under Domains, you can see many options below Actions.
4. Click on the +MX Record, and a popup box will open. Please enter the required details in it.
Priority: The MX record is used for mail routing. It should have the lowest preference number, typically 0. You can use 0 for your mail routing record and 10 for the record validating that you own your domain.
Destination: Enter the domain name of your Mail Exchange. If you use an external mail server, enter the domain name of the external mail server. Alternatively, enter your local domain if you use a local mail server.
5. Now click on Add an MX Record.
If the record is added successfully, you will see a success message.
Note: It may take anywhere from 12 to 24 hours for the changes to take effect worldwide.
Video tutorial temporarily unavailable while we refresh links. If you need more help, please call us at 1-925-218-4000.
Need help? Blackhawk MSP can do this for you, verify success, and document the change. Call 1‑925‑218‑4000 or open a ticket.
