Why ScalePad
ScalePad (formerly Backup Radar + Cognition360) gives MSPs full visibility into backup success, compliance, and client risk. It centralizes data from Datto, Veeam, StorageCraft, and more — automating audits and QBR reporting.
- Centralized Backup Monitoring: One dashboard for all backup platforms and clients.
- Compliance Scoring: Grades backup health (RPO, retention, offsite) per client.
- Auto-Ticketing: Creates PSA tickets for failed or missing backups.
- QBR Analytics: Client-facing reports prove backup ROI and reduce churn.
How Blackhawk MSP Deploys It
- Connect all backup platforms (Veeam, Datto, Acronis) via API.
- Set compliance thresholds (e.g., daily backup, 30-day retention, immutability).
- Enable auto-ticketing for failures into ConnectWise Manage.
- Schedule weekly backup health summary to NOC team.
- Include ScalePad “Backup Grade” in every client QBR.
FAQ
Q: Does it replace backup software?
A: No — it monitors and reports on your existing backup tools.
Q: How accurate is the compliance score?
A: 100% data-driven — pulls directly from backup logs and repositories.
Q: Can clients see their backup status?
A: Yes — via secure client portal with grade, last backup, and recovery points.
Q: How does it reduce churn?
A: Proves backup success monthly — clients see the value and stay longer.
Need help? Call 1-925-218-4000 — Blackhawk MSP
