Why ConnectWise Manage
ConnectWise Manage is the industry-leading PSA platform for MSPs. It unifies ticketing, project management, billing, and CRM — automating workflows, improving SLAs, and driving profitability with real-time business insights.
- Unified Ticketing: Route, prioritize, and track all client requests in one queue.
- Automation Engine: Auto-assign, escalate, and close tickets based on rules.
- Project Management: Gantt charts, resource allocation, and client approval workflows.
- Integrated Billing: Time, expense, and agreement-based invoicing with QuickBooks sync.
How Blackhawk MSP Deploys It
- Configure service boards: T1 Support, Projects, Security, Onboarding.
- Enable automation rules: SLA breach → manager alert, new ticket → client email.
- Integrate with RMM, IT Glue, and billing tools via API.
- Use dashboards for daily standups: open tickets, aging, technician utilization.
- Run monthly profitability reports by client and service type.
FAQ
Q: Can it handle multi-client workflows?
A: Yes — client-specific boards, agreements, and SLAs with full isolation.
Q: Does it support mobile?
A: Full-featured iOS/Android app for technicians and managers.
Q: How are agreements billed?
A: Auto-invoice fixed, T&M, or block hours based on ticket time and parts.
Q: Is training required?
A: Yes — Blackhawk provides onboarding and quarterly optimization sessions.
Need help? Call 1-925-218-4000 — Blackhawk MSP
