Why ConnectWise ScreenConnect
ConnectWise ScreenConnect is a fast, secure remote access tool for MSPs. It offers unattended access, on-demand support, and background management — all self-hosted or cloud, with full audit logging.
- Self-Hosted Option: Full control, no third-party cloud dependency.
- Fast Connection: <2-second connect, low latency, 60fps.
- Background Tools: Run commands, edit registry, manage services without screen share.
- Security: 256-bit AES, MFA, session recording, role-based access.
How Blackhawk MSP Deploys It
- Deploy self-hosted relay on dedicated VM (Windows/Linux).
- Install access agents via RMM during onboarding.
- Configure guest access: client clicks link, no install needed.
- Enable session recording and audit log export to PSA.
- Use in triage: background fixes before escalating to full remote.
FAQ
Q: Is it cloud-only?
A: No — self-hosted or ConnectWise cloud options.
Q: Can clients initiate support?
A: Yes — one-click “Get Help” portal with queue and chat.
Q: Does it work on mobile?
A: Yes — iOS/Android apps for techs; clients join via browser.
Q: Is it SOC 2 compliant?
A: Yes — full compliance, audit logs, and GDPR-ready.
Need help? Call 1-925-218-4000 — Blackhawk MSP
