Why HaloPSA
HaloPSA is a modern, all-in-one PSA built for MSPs. It combines ticketing, projects, CRM, billing, and reporting in a clean, fast interface — with native mobile apps and deep RMM integration.
- Fast UI: No page loads — real-time updates, drag-and-drop.
- Smart Workflows: Auto-assign, SLA tracking, approval chains.
- Integrated Billing: Contracts, recurring, usage-based, Xero/QuickBooks sync.
- Client Portal: Branded, self-service, asset view, and ticket history.
How Blackhawk MSP Deploys It
- Migrate from legacy PSA: tickets, agreements, contacts, config items.
- Configure service boards: T1, T2, Projects, Security, Onboarding.
- Enable automation: SLA breach → SMS, ticket age → escalate.
- Integrate with NinjaOne, IT Glue, and Pax8 for asset/billing sync.
- Train team via Halo Academy; go live in <30 days.
FAQ
Q: Is it better than ConnectWise?
A: Faster, cleaner, lower TCO — built for modern MSPs.
Q: Can we customize?
A: Yes — custom fields, forms, dashboards, and API.
Q: Does it have mobile apps?
A: Yes — full iOS/Android for techs and clients.
Q: How’s support?
A: 24/7, in-app chat, <15 min response SLA.
Need help? Call 1-925-218-4000 — Blackhawk MSP
