3CX is a software-based PBX that replaces legacy phone systems with cloud VoIP, video, live chat, and SMS — all in one app. Hosted in your cloud (AWS, Azure, or 3CX), it scales from 1 to 10,000 users with zero hardware.
- Unified Comms: Voice, video, chat, SMS, WhatsApp in one client.
- Cloud or Self-Hosted: Run on AWS/Azure or 3CX hosting with 99.999% uptime.
- WebMeeting: Unlimited HD video, screen share, no client install.
- Call Center Features: Queues, wallboards, SLA reports, call recording.
How Blackhawk MSP Deploys It
- Provision via Pax8; deploy on AWS Lightsail or client Azure tenant.
- Port existing numbers or order new DIDs via SIP trunk (Twilio, SIP.US).
- Configure auto-attendant, ring groups, and voicemail-to-email.
- Deploy 3CX apps on Windows, macOS, iOS, Android, and web.
- Enable call recording with encryption and 90-day cloud archive.
FAQ
Q: Does it replace Microsoft Teams Phone?
A: Yes — full PBX with lower cost and more features.
Q: Can we keep our numbers?
A: Yes — free number porting, no downtime.
Q: Mobile app quality?
A: Native iOS/Android with push, HD voice, video.
Q: Compliance recording?
A: Yes — encrypted, searchable, exportable for FINRA, HIPAA.
Need help? Call 1-925-218-4000 — Blackhawk MSP
