Why CloudRadial
CloudRadial is the **modern client portal** with CSA (Client Success Automation), QBR workflows, ticketing, and asset visibility. It turns reactive clients into proactive partners with self-service and transparency.
- CSA Engine: Auto-sends onboarding, QBR, satisfaction surveys.
- Client Portal: View tickets, assets, invoices, vCIO roadmap.
- QBR Automation: Pre-populates data from PSA/RMM/IT Glue.
- Ticketing Widget: Embed in client website — no login needed.
How Blackhawk MSP Deploys It
- Connect PSA, RMM, IT Glue — sync in <1 hr.
- Brand portal with client logo, colors, domain (portal.client.com).
- Enable CSA: Day 1 welcome, Day 30 NPS, QBR invite.
- Embed ticket widget on client intranet.
- Achieve 90% client portal adoption in 90 days.
FAQ
Q: Replaces email updates?
A: Yes — clients see real-time ticket status.
Q: Mobile?
A: Fully responsive — iOS/Android optimized.
Q: White-label?
A: 100% — your brand, your domain.
Q: ROI?
A: 2x QBR attendance, 30% fewer status calls.
Need help? Call 1-925-218-4000 — Blackhawk MSP
