Why HaloITSM
HaloITSM is enterprise-grade **ITSM** with incident, problem, change, and asset management — built for MSPs serving regulated clients (healthcare, finance, gov). ITIL-aligned, fully customizable.
- ITIL Processes: Incident, Problem, Change, Release, CMDB.
- Custom Forms: Build HIPAA intake, PCI compliance, SLA workflows.
- CMDB + Discovery: Auto-populate assets, relationships, dependencies.
- Self-Service Portal: Knowledge base, request catalog, approvals.
How Blackhawk MSP Deploys It
- Use for HIPAA, SOC 2, NIST clients — full audit trail.
- Build custom forms: “New User HIPAA”, “Firewall Change”.
- Enable CMDB sync with RMM and IT Glue.
- Route change requests through CAB with auto-approval rules.
- Generate compliance reports for audits in <5 min.
FAQ
Q: Too complex for SMB?
A: No — HaloPSA for SMB, HaloITSM for enterprise.
Q: Mobile?
A: Full app for iOS/Android.
Q: API?
A: REST API + webhooks for automation.
Q: Pricing?
A: Per-tech/month — unlimited clients.
Need help? Call 1-925-218-4000 — Blackhawk MSP
