Why IT Glue
IT Glue is the **gold standard in MSP documentation** — centralizing configs, passwords, SOPs, and assets with **version control**, **relationships**, and **PSA/RMM sync**.
- Relationships: Link server → switch → firewall → backup.
- Password Vault: Encrypted, MFA, auto-rotate, audit log.
- SOP Library: Checklists, runbooks, onboarding/offboarding.
- PSA Sync: Auto-create configs from tickets.
How Blackhawk MSP Deploys It
- Connect RMM/PSA — auto-import assets and configs.
- Create “Client XYZ” org with standard folders.
- Enable password auto-rotate on all admin accounts.
- Use in onboarding: “Day 1 — IT Glue access granted”.
- Include “100% doc coverage” in QBR.
FAQ
Q: Self-hosted?
A: No — cloud, SOC 2, encrypted at rest.
Q: Mobile?
A: Full iOS/Android app with offline sync.
Q: API?
A: Full REST API + webhooks.
Q: Pricing?
A: Per-tech/month — unlimited clients.
Need help? Call 1-925-218-4000 — Blackhawk MSP
