Why MSPBots
MSPBots uses **AI to automate PSA/RMM tasks** — closing tickets, escalating alerts, and generating **daily tech briefs** from ConnectWise, Halo, Autotask.
- Ticket Bots: Auto-close “reboot” tickets.
- Escalation: Flag aging tickets.
- Daily Brief: “Your top tech worked 8.2 hrs”.
- No Code: Drag-and-drop bots.
How Blackhawk MSP Deploys It
- Connect PSA — bots live in 1 hr.
- Auto-close 60% of L1 tickets.
- Reduce escalations 40%.
- Free up 10 hrs/tech/week.
FAQ
Q: Secure?
A: SOC 2, read-only API.
Q: Custom bots?
A: Yes — build in 5 min.
Need help? Call 1-925-218-4000 — Blackhawk MSP
