MSPBots AI Ops

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Why MSPBots

MSPBots uses **AI to automate PSA/RMM tasks** — closing tickets, escalating alerts, and generating **daily tech briefs** from ConnectWise, Halo, Autotask.

  • Ticket Bots: Auto-close “reboot” tickets.
  • Escalation: Flag aging tickets.
  • Daily Brief: “Your top tech worked 8.2 hrs”.
  • No Code: Drag-and-drop bots.

How Blackhawk MSP Deploys It

  • Connect PSA — bots live in 1 hr.
  • Auto-close 60% of L1 tickets.
  • Reduce escalations 40%.
  • Free up 10 hrs/tech/week.

FAQ

Q: Secure?
A: SOC 2, read-only API.

Q: Custom bots?
A: Yes — build in 5 min.

Need help? Call 1-925-218-4000 — Blackhawk MSP

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